How to Access Your Pet’s Ashes

How to access ashes from your casket or urn

We understand that you may wish to view or access your pet’s ashes within your chosen casket or urn. These instructions are here to help, although the way each casket or urn is secured may vary. Depending on your chosen container, your pet’s ashes may be held in a bag inside.

If you need any help, we’re here to gently guide you.

Pet Stairway Scatter Tube

Remove the lid by pulling in an upward twisting motion
Push down on the “Push to Scatter” sticker
The ashes will be contained inside, ready for scattering

Aintree, Sleeping Cat, Traditional & Burford Caskets

Turn casket upside down and place on soft cloth
Locate the screws (4 or 6), and using a screwdriver remove all of the screws except one (You may need to feel for the screws if it has a felt base)
Loosen the remaining screw and slide the base plate to access the ashes, which are contained in an inner bag

Photo Tribute Box

Place box on a flat surface and make sure it is level
Open the lid and gently lift out the tray
The ashes will be contained under the tray inside a satin bag

Alderly Urn

Place urn on a flat surface and make sure it is level
Loosen the lid by unscrewing it until it can be lifted away from the urn
The ashes are contained in an inner bag

Support and Advice

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Find your local crematorium

Please contact your local crematorium to start making arrangements for your pet or equine friend’s final farewell, we are always happy to help.

Find Your Local Crematorium